Refund policy

RETURNS AND REFUNDS

Because of the nature and weight of our products, all sales are final. Tennessee Cooking Wood does not accept returns or exchanges.

ORDER CHANGES AND CANCELLATIONS

Please review your order, selected wood species, and shipping address carefully before completing your purchase.

Orders cannot be changed or canceled after they have been submitted. Once an order has shipped, we cannot change the delivery address or reroute the package.

DAMAGED SHIPMENTS

Please inspect your order when it arrives. If your shipment was damaged in transit, contact Tennessee Cooking Wood through our Contact page within 3 calendar days of delivery.

Include your order number and clear photographs of the damaged packaging and product. Keep the product and all original packaging until the claim has been reviewed.

Submitting a damage report does not automatically guarantee a refund or replacement. Each claim will be reviewed individually based on the available documentation and the circumstances of the shipment.

INCORRECT OR MISSING ITEMS

If you receive an incorrect item or believe part of your order is missing, contact us through our Contact page within 3 calendar days of delivery. Include your order number and photographs of everything received.

NATURAL PRODUCT VARIATION

Wood is a natural product. Color, grain, shape, dimensions, and weight may vary slightly between pieces and packages. These natural variations are not considered defects and do not qualify for a return, exchange, or refund.

SHIPPING ADDRESS ERRORS

Customers are responsible for providing a complete and accurate shipping address at checkout. Tennessee Cooking Wood is not responsible for packages shipped to an incorrect or incomplete address supplied by the customer.

By completing your purchase, you acknowledge and agree to this policy.